I had the privilege of attending a 5 day residential for the Arrow Leadership Programme last week. 5 days of highest quality input from people at the top of their game, and rubbingshoulders with leaders from lots of different churches and para- church organizations.
One of the session leaders was Tim Dyer from JohnMark Ministries, talking about conflict resolution. He made reference to this excellent diagram and the process it represents.
Tim was full of practical wisdom and insight, and I highly commend his two free resource websites, The Leadership Exchange and The Mentor Exchange.
In Anticipation 